JBS BUSINESS SERVICES
“B U I L D I N G S U C C E S S T O G E T H E R”
778 Rossland Ave, Trail, BC, V1R 3N3
250 364 2235 info@jbsbiz.ca www.jbsbiz.net
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kootenay business magazine’s >>>>>
Best of Business Award Winner
for the West Kootenay Region
TAX PREPARATION SERVICE
JBS BUSINESS SERVICES is the
SILVER 2019, 2016, 2014 & GOLD 2012 WINNER
for TAX PREPARATION SERVICE for the West Kootenay Region
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JBS offers DISCOUNTS from 10% to 50% on T1 personal tax returns for … seniors (60+), spouses and other dependants, students, job seekers (unemployed), multi-year (late) filers, government credit filers, and proprietors
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TAX FILING DEADLINE IS … Tuesday, April 30, 2024
JBS is independently owned and operated by me, Ron Clarke, and I have staff working beyond tax time. Beyond? … Yes, JBS is OPEN 12 months a year to support you, especially when it comes to CRA issues. On this point, we have seen a 50% increase in CRA reviews over the past several years as every government in the world pursues tax revenue. ANYTIME during the year we are as close as a phone call or email … or stop in for a chat. In fact, a home visit to a client by JBS staff can be arranged if needed.
JBS T1 Tax Return preparation fees?
This industry is too competitive to over charge, and taxpayers are savvy consumers. JBS earns and retains its clients based on our customer service and quality outcomes at a competitive price.
The preparation of a basic return is $75. By the way, that fee doesn’t increase after tax season! Come any time during the year and have a basic tax return prepared for $75 … and JBS never charges an e-file fee like some other businesses do. We do have a surcharge for a paper filed return (only most recent 4 yrs can be efiled), but I believe that makes more sense than charging a fee for the pressing of a button to transfer electronic data to CRA.
Depending on the complexity of the information that has to be reported to CRA, the final preparation fee may scale upward from $75. The majority of returns are prepared for $100 to $125 and many discounts are offered such as 10% for a new client, spouse, or senior at 60+, and discounts range up to 50% for students (depends on amount of schooling time).
Can JBS do the job ? Why not ask my clients ?
I want you to know that I take customer service very seriously, so I sought feedback on our 2022 tax service just as I do after every tax season. A random selection of clients received a “Client Satisfaction Survey” and as per usual I experienced an amazing reply rate, actually an astounding reply rate … 43% of the surveys were completed and returned … and with flattering results. I would like to share the results so that you feel confident in having JBS prepare your taxes.
_________ 2022 Tax Prep 5 Year Running Average
- I was treated professionally by JBS staff. 3.92/4 3.98 /4
- My return was completed on a timely basis. 4.00/4 3.99 /4
- My return was completed accurately. 4.00/4 3.90 /4
- My questions were explained to me clearly. 4.00/4 3.90 /4
- I received fair value for my cost. 3.93/4 3.83 /4
- Next year, I will bring my business back to JBS. 4.00/4 3.94 /4
- When I am able to, I recommend JBS to others. 3.93/4 3.85 /4
I hope these stats speak for themselves. My staff work hard. Period! >>> THX TEAM!
2023 Client Survey Comments:
“Professional service.” “Fast efficient service and the cost was good for what had to be done. Thank you.” “Friendly staff.” “Fast, friendly and efficient.” “So helpful and patient.” “Kudos to the staff and their work.” “JBS’s expert filing of our taxes for many years now.” “Always appreciate the personal response to any and all questions.” ..… and for a historical review of all the comments, scroll down this page and be sure you go right to the bottom of the page.
BTW, my favourite to-date >>> “Ron should get a haircut.”
and a close second >>> “JBS should supply bigger chocolate bars at the front desk.”
***** Here are some verbatim comments offered on the client surveys or in person collected over the years *****
Kate Goetz … “I reviewed the paperwork bundle I picked up at your office this morning and I’m satisfied it all looks fine. I’m also so relieved I didn’t have to struggle through my tax return prep by myself this year. Thank you for your good and speedy work.”
Kelly Walker … “Satisfactory service, nope! Above and beyond service, yup!”
L. Wescott … “Thank you yet again for your expert advice. Bob and I appreciate your help more than we can express.”
Wendy McLaughlin … “The staff are just wonderful. My son’s final taxes were prepared this year, thank-you for your wonderful service. Hope all is well. See you in April!”
Sarah Walts & Chris Kinakin … “Helping us above and beyond with any questions we had. You are the best!”
Tom Cameron … “The personal help.”
Reg & Gayle Conway … “I meant what I said, we really appreciate your services. Feel free to quote our names as a referral anytime.”
Ryan & Meghan MacDonald … “Very good pricing and great service!”
Ian & Fay Brooker … “We never worry when you’re in charge.”
Ken & Geri-Lee DeWit … “You’ll love it at JBS.”
Garnold & Charlene Bisson … “That’s why we come to you to get our taxes done. You pick up on things like this issue.”
Catherine & Scott May … “Thank you so much. You have been a great help in this crazy time in our lives!”
Crystal Ludwar … “Again, thank you so much Ron. I started out frustrated with the reassessment but now I’m very thankful for your support and amazing customer service.”
Sarah & Darren James … “I would like to thank you and your wonderful staff for the help that you have given us with our three years of tax returns!”
Amy & Hans Den Biesen … “Thank you so much. We got the refunds you suggested we could get.”
John & Lois MacMaster … “In our original meeting with Ron our treatment was so good that we decided we would never go anywhere else. Last year we didn’t see him. It was not necessary because that original meeting with him was that impressive.”
Heather Croll … “Thanks for taking the time to answer my questions. I like the smaller “local” company. Happy I found you and feel confident in the decision to come to JBS.”
Chris Hawkes … “We love coming here. Everyone is professional and explain things to us. I recommend you to others.”
F. Martinuk … “Being a new client I was treated excellent. They went out of their way to have my taxes done on such short notice.”
K. Kearney … “Fast, reliable and always courteous and friendly service. Keep up the great work!”
Karen Wiltse … “Friendly helpful staff and free advice even outside of tax time.”
Deb Nelson … “It’s so worth it to me to have JBS do my taxes. It’s convenient and gives me great peace of mind.”
Larry Reid … “I’ve done them for years. I’m tired of the hassle and making mistakes. JBS gets them right for me.”
JBS gets it right … or we MAKE it right !
In effect, each return is done twice at JBS since it is fully reviewed by my senior preparer.
Despite our 95+ % accuracy rate, we at JBS do not presume this level of accuracy means we are “perfect” … so when we do make a mistake, please rest easy. We will make it right and if additional tax is determined to be payable due to our error and deemed late in remittance to CRA , although we will not assume your tax liability, JBS will pay the interest and penalty charges to a maximum of the cost you paid for the preparation of your tax return (assuming you have let us know of the situation on a timely basis).
Big bad bully calling ???
If CRA should review or audit your return, we are here to help you throughout the year. Although we cannot offer legal advice, we can respond on your behalf to CRA requests for supporting documentation and other information, attend with you at a personal CRA auditor visit, and even prepare a Notice of Objection and/or Tax Payer Relief form. The fee for these services are reasonable, and in some cases … FREE.
Tax Tip: If you choose to file a Notice of Objection, it must be completed within 90 days of CRA’s reassessment. Applying for Tax Payer Relief is not so time sensitive but remember that interest continues to accrue on your taxes payable balance, so don’t procrastinate!
By the way, you don’t have to be a current client of JBS for us to help you out. In fact we have many a taxpayer walk through our door who has never been here before, with a CRA letter in hand – many not satisfied or not confident with their original preparer, or have discovered that their preparer’s office is simply not open year round … and CRA won’t wait!
Would a 2nd set of eyes be comforting ?
JBS offers FREE reviews of any previous tax returns that have been prepared elsewhere and filed with CRA. We will be a set of professionally trained eyes looking for the obvious … and the NOT so obvious. And if something is discovered, we will discuss with you on how best to remedy the situation and if that involves asking CRA for a reassessment, JBS will complete at T1 Adjustment upon your direction. This can be done for your seven previous tax year filings. Visit us 12 months a year to discuss this opportunity for a CRA reassessment.
Comments from prior years’ client surveys:
“The friendliness of all the staff with complete answers to my questions, and accurate preparation.” “I feel very comfortable whenever I speak to Ron and his staff.” “Good service and friendly staff. Everything is good.” “A job well done.” “Professional but at the same time welcoming and comfortable.” “Service delivered when I dropped in to ask specific questions.” “Helpful all year round.” “Always there for me.” “Kind, professional and I always enjoy stopping in.” “Professionalism.” “I recommend JBS 100% all the time.” “Thanks for the smiling faces and welcoming atmosphere.” “Perfect service!” “Your office location is convenient.” “Very professional.” “Always courteous, professional, and timely in your response.” “Customer service is amazing. Ron, I always feel you’re in my corner and your staff is supportive.” “Thorough explanations.” “Fast service.” Great explanations for an item I was confused over.” The manner in which I was treated as a valued client.” “Being able to call ROn on a as need basis.” “Great people. I feel welcome even though I’m small potatoes.” “Prompt service.” “Excellent communication and extra time and effort put into problem solving appreciated.” “Thanks!” “Friendly, professional staff. “You guys straightened me out. I wish I would have come here a long time ago.” “Ron’s humour because I hate this numbers crap.” “Staff is always helpful and prompt anytime needed.” “Good service, no complaints!” “The staff sense of humour admist all those numbers.” “Very quick service and get back asap.” “Customer service!” “Professional service.” “Staff is very cordial.” “Prompt responses to any questions or concerns.” “Friendly professional style.” “I like the staff. They treated me well and didn’t make me wait.” “Your professionalism.” “Professionalism.” “Excellent job 🙂 Thank you!” “Great service. Thank-you!” “Professionalism.” “Business hours that agree with my hours.” “Professionalism.” “Personable staff.” “Being willing and helpful with questions and business problems throughout the year.” “Kind staff.” “Returns calls in a timely manner.” “Professionalism.” “Personable and approachable.” “Honest advice :)” “You folks do a really good job.” “Told me to include medical costs and it made a big difference, thanks.” “Excellent service.” “Kept us informed.” Friendly professional staff.” Professional service.” “Very impressed on how quickly our returns were done.” Very timely.” “Welcoming office.” Thanks for the speed and efficiency.” “When you make a mistake, you take responsibility.” “It’s all good.” “We felt appreciated and were treated professionally and kindly.” “Courteous, friendly staff.” “Prompt.” “Great service.” “Early openings are convenient.” “Professional and courteous staff.” “Very friendly, fast and efficient service.” “Thank you for the fast and accurate service and the pleasant staff.” “Service has notably improved over the years.” “Ron himself taking the time to meet with us was appreciated. His receptionist is helpful, efficient, skilled.” “Friendly service and free professional tax advice.” “Very nice people.” “Pleasant service.” “Kudos to the customer service.” “Travelling to my home for signatures was greatly appreciated. Thank you!” “Friendly service.” “It’s an effortless system for me.” “JBS staff allow us to be comfortable and confident in our dealings with them.” “The staff are very helpful.” “Friendliness.” “Keep up the good work.” “My return was completed quickly.” “Thank you for your help this year and every year with our taxes.” “Friendly, prompt service.” “Courteous and efficient service.” “A good job!”
